Category · Q&A index
Consumer Rights
Consumer protection (Law 31-08), warranties, refunds.
14DAYS
Online purchase withdrawal period
3YEARS
Legal warranty validity from purchase
7DAYS
Cooling-off period for consumer credit
30DAYS
Merchant must refund after withdrawal
Start here
01
I bought something online and want to return it
Learn about your 7-day withdrawal right on online purchases, how to exercise it, and what refund timelines apply under Moroccan consumer law.
02
I think my subscription contract is unfair
Understand which contract clauses are considered abusive, how to challenge unfair terms, and your rights against misleading subscription practices.
03
I need to verify if a sale discount is legitimate
Discover how to authenticate genuine discounts, identify deceptive pricing practices, and your remedies if a merchant's sale claim is fraudulent.
5 answered questions
0 lawyer-reviewed
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Online Purchase Return: 7-Day Withdrawal Right?
Online purchases have a 7-day withdrawal right from receipt with full refund within 15 days. Extended to 30 days if supplier fails written confirmation.
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Are subscription contract terms unfair?
Unfair subscription terms creating significant imbalance between your rights and the supplier's are null and void. The supplier must prove terms aren't unfair.
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Can I Cancel a Home Sales Contract in Morocco?
Yes, you can cancel within 7 days at home. No payment required during this period; any charges must be refunded within 15 days of withdrawal.
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Consumer Credit: What Info & Cooling-Off Rights?
Consumer credit requires a free written offer with 7-day rate guarantee. You have 7 days to withdraw without penalty. Offers must detail costs, APR, and fees.
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How to Verify a Real Sale Discount in Morocco?
In Morocco, real sales must display old and new prices clearly. The old price cannot exceed the lowest price charged in the past 30 days.