Category · Q&A index

Consumer Rights

Consumer protection (Law 31-08), warranties, refunds.

14DAYS
Online purchase withdrawal right
2YEARS
Legal warranty on goods sold
3DAYS
Cooling-off period for consumer credit
Unfair
Pre-ticked subscription terms banned

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I bought something online and want to return it

Learn about your 7-day withdrawal right for online purchases in Morocco, how to exercise it, and what exceptions apply to this cooling-off period.

I think my subscription contract is unfair

Understand which subscription and consumer contract terms are considered abusive under Moroccan law, and what remedies you have against unfair clauses.

I want to check if a sale discount is genuine

Discover how to verify authentic discounts and sales promotions in Morocco, and what protections exist against misleading price reductions.

5 answered questions

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Online Purchase Return: 7-Day Withdrawal Right?
Online purchases have a 7-day withdrawal right from receipt with full refund within 15 days. Extended to 30 days if supplier fails written confirmation.
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Are subscription contract terms unfair?
Unfair subscription terms creating significant imbalance between your rights and the supplier's are null and void. The supplier must prove terms aren't unfair.
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Can I Cancel a Home Sales Contract in Morocco?
Yes, you can cancel within 7 days at home. No payment required during this period; any charges must be refunded within 15 days of withdrawal.
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Consumer Credit: What Info & Cooling-Off Rights?
Consumer credit requires a free written offer with 7-day rate guarantee. You have 7 days to withdraw without penalty. Offers must detail costs, APR, and fees.
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How to Verify a Real Sale Discount in Morocco?
In Morocco, real sales must display old and new prices clearly. The old price cannot exceed the lowest price charged in the past 30 days.