Yes, you have a right of withdrawal. For a distance purchase (internet, telephone, etc.), you have seven days to withdraw, without having to justify yourself or pay any penalties, except possibly the return shipping costs (art. 36).
This period runs from the date the goods are received, or from acceptance of the offer in the case of a supply of services (art. 36).
Good to know: if the supplier has not complied with its obligation to confirm in writing the information provided for in articles 29 and 32, your period is extended to thirty days (art. 36).
Once withdrawal has been exercised, the supplier must refund you the full amount paid, without delay and no later than within 15 days following the date on which you exercised this right. Beyond that, the sum due bears interest at the legal rate in force (art. 37).
Be aware that this right does not apply to certain contracts: services already begun with your agreement before the end of the period, personalized or perishable goods, audio/video recordings or software whose seal has been broken, newspapers and magazines (art. 38).
Autres questions posées par les lecteurs
Sous-questions regroupées par notre recherche — chacune renvoie vers sa réponse complète de niveau B/C.
+−Consumer Credit: What Info & Cooling-Off Rights?
Consumer credit requires a free written offer with 7-day rate guarantee. You have 7 days to withdraw without penalty. Offers must detail costs, APR, and fees.
+−How to Verify a Real Sale Discount in Morocco?
In Morocco, real sales must display old and new prices clearly. The old price cannot exceed the lowest price charged in the past 30 days.
+−Can I Cancel a Home Sales Contract in Morocco?
Yes, you can cancel within 7 days at home. No payment required during this period; any charges must be refunded within 15 days of withdrawal.
Ceci est une information juridique générale, et non un conseil juridique. Pour un conseil adapté à votre situation, consultez un avocat inscrit au barreau au Maroc.